Finding the best payment processing solutions can be difficult for technical support businesses operating internationally.
Whether you offer remote technical support assistance or in-house computer services, lotpayments provides customizable technical support reseller accounts. With lotpayments, you will be connected to a wide network of domestic, offshore and international receiving banks that can approve you regardless of your geographic location.
Our technical support reseller account managers are available for free consultation by clicking the "Apply Now" button above, or by talking directly to a seller account manager on +44 1133280332 or by selecting the live chat option for instant support.
Chargebacks and friendly fraud are common in certain industries, and tech support is one of them. Often times, a tech support vendor is consulted for their solutions, but then faced with a refund, the consumer claims the opposite.
Recently, lotpayments has partnered with a new, robust payment processing solution for high-risk traders that has low payback rates and can be effective in increasing sales. The solution allows technical support customers to pay for services using a gift card (Target, Walmart, Amazon, or Apple Store). The solution is as follows:
Approval times for Technical Support reseller accounts vary for each type of solution lotpayments offers:
Lot Payments offers a large number of payment processing solutions for technical support vendors, divided into four categories:
Remote tech support is considered a high risk industry for several reasons:
Remote technical support takes care of cardless transactions. In other words, the customer's credit card is not available at the seller's point of sale.
Refunds are unfortunately common in PC tech support when a customer objects to the payment with their credit card company and they get their money back.
Technical support companies often work in different locations from their customers around the world.
Unfortunately, refunds and friendly fraud are common in the remote tech industry. Refund prevention has been even more vital since January 1, 2016, when Visa announced that it lowered the refund threshold to 1 percent of sales or 100 percent per month (from 2/200 percent per month).
Have a clear invoice identifier with your company name and contact number. Most refunds are the result of consumers not recognizing or remembering a purchase on their credit card statements.
Communication: Use automated email receipts upon completion of a transaction.
Offer a refund to the customer in case of a dispute. The refund is ALWAYS better than a refund.
If you're a tech support vendor dealing with high refunds, consider taking advantage of ACH payment processing or other check solutions for your business.
The best tech support vendor account providers offer more than credit card processing and refund reduction. lotpayments offers ACH payment solutions, a type of safety net, to help tech support merchants who suffer from high payback rates stay in business. must be placed on the same day.
Getting the right, virtual terminal increases your risk factor. However, for some businesses, running a profitable call center is a must. To qualify for online computer services, we can provide a virtual terminal integrated into your payment gateway through your buyer banking partner.